RETURNS

NEED A NEW WETSUIT SIZE OR MODEL?

To exchange your purchase for a different size or model, please purchase a new wetsuit online and return your original purchase for a refund. 

Please send an email to returns@xterrasurf.com for complete return instructions. 

We highly encourage you to purchase your replacement wetsuit from our  WEEKLY SPECIALS page to ensure that you receive the lowest pricing.

All returns must meet all of the following conditions: 

  • The original purchaser of the item must submit the return. 
  • Returns must be sent back clean, dry, properly folded, and in like-new condition without any damage or signs of any wear, tear or use.
  • Return must be received within 30-days from the date the product was shipped. 
  • The item has not been permanently altered or used.
  • Wetsuit has not been surfed in, submerged in water or used in anyway other than for try-on purposes.

Product returned with any damage or with signs of wear will not be refunded and customer is responsible for return shipping costs. (Return Freight is $20)

RETURN POLICY FOR FINAL SALE PROMOTIONS

  • ALL WETSUITS PURCHASED FROM A FINAL SALE PROMOTION IS A FINAL SALE. NO RETURNS.
  • THERE IS A ONE-TIME EXCHANGE EXCEPTION WITH A $25 RESTOCKING FEE 
  • YOU MUST FIRST PURCHASE A NEW WETSUIT ON XTERRA SURF, XTERRA OUTLET OR XTERRA WETSUITS
  • RETURN ITEM MUST BE RECEIVED WITHIN 15-DAYS FROM THE DATE THE PRODUCT WAS SHIPPED
  • NO RETURNS WILL BE ACCEPTED IF THE PRODUCT IS DAMAGED, TORN OR SHOWS SIGNS OF ANY WEAR.
  • IF THE EXCHANGE IS ACCEPTED YOU WILL RECEIVE A REFUND LESS A $25 RESTOCKING FEE
  • EMAIL RETURNS@XTERRASURF.COM WITH RETURN IN THE SUBJECT LINE TO RECEIVE RETURN INSTRUCTIONS VIA EMAIL 
  • PLEASE ALLOW 5-7 BUSINESS DAYS TO PROCESS RETURNS